Grace is an AI customer service agent that makes conversational care readily available to patients, customers, and businesses. It was created as collaboration between SRI Speech Labs, the lab behind Siri, and a multidisciplinary team of designers and engineers. The software makes it easy for contact centers and developers to quickly understand customer requests, synchronize agent responses, and drive successful outcomes.
Features
Legacy voice systems were not designed for modern speech services. To enable low-latency speech analytics, live agent guidance, and natural-sounding, interwoven voice bots, Gridspace built a novel speech processing system in-house. The company has been recognized by Gartner, HBR, NeurIPS, and Forbes. Gridspace is based in Los Angeles and San Francisco and is backed by leading financial institutions and deep-tech investors.
- Remove hold times and reach more patients and customers day or night. Gridspace supports contact centers with more than 50k concurrent calls.
- Increase agility and mean time to resolution by scanning live calls for issues and opportunities. Gridspace makes insights easily accessible to operators and data scientists.
- Align your customer experience strategy with contact center execution. Gridspace makes your agents so good that your customers will notice.
Gridspace designs and develops conversational AI software that powers leading contact centers. The software is designed to help contact centers and developers quickly understand customer requests, synchronize agent responses, and drive successful outcomes. It also enables low-latency speech analytics, live agent guidance, and natural-sounding, interwoven voice bots.
Check Here RTO agent Bangalore
Final Words
The company has been recognized by Gartner, HBR, NeurIPS, and Forbes. Gridspace is based in Los Angeles and San Francisco and is backed by leading financial institutions and deep-tech investors. It is designed to help contact centers and developers quickly understand customer requests, synchronize agent responses, and drive successful outcomes. Gridspace makes its own telephony and voice technology in house.
